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Join Tony McGrath and Steve Madden, from Club Vitae Clayton and James Murphy, Customer Success Manager at Over-C, for a frank round-table discussion on how digital innovation is redefining the customer experience and improving retention of both customers and staff.
Since digitising gym operations, Club Vitae Clayton has actively seen a change in the experience they are delivering to gym members including:
If you are managing a high-footfall, high-risk public venue - such as a sports or entertainment arena, transport hub, shopping centre or leisure facility – how can you be certain that you’re delivering a clean, safe, secure and service-rich experience for customers?
How can you be sure that all of those critical safety, security, cleaning, maintenance and hospitality services are actually being done and done right?
Over-C gives directors total transparency of frontline activity and complete confidence that their venue is truly fit-for-purpose and able to deliver a first-rate visitor experience.
Over-C deploys sensors across a venue, using location, sensor data and other inputs to trigger content and workflows at exactly the right time and place. This is monitored in real-time via a visual dashboard to provide a complete, auditable digital record of activity.
Over-C can identify superfluous activity so service levels and corresponding fees can be lowered accordingly. Over-C customers have also used the system to identify and replace under-performing contractors.
